Frequently Asked Questions
From transfers to toothpaste - we leave no question unanswered!
Bookings
Can I have a hotel room to myself?
Yes, but you will have to pay a single supplement. See our Prices page for details.
Can I make a group booking for lots of friends?
Maximum on one booking is 6 persons. For larger bookings, please contact us directly.
Will the event be gender balanced?
Club Dance Holidays believes it is important for both men and women to have equal workshop and freestyle opportunities, therefore MedFest will be gender balanced. We empathise that gender balancing can sometimes lead to disappointment (especially for ladies, who tend to book sooner) so we encourage you to support our vision by talking to fellow dancers and endeavouring to make a gender balanced booking. You don't even have to share accommodation with somebody of the opposite sex, but if Club Dance Holidays can recognise a gender balanced booking, then you will almost certainly be guaranteed a place.
I can't book on because of the gender balancing. What can I do?
Firstly ask around your local venues. The holiday can be great fun if you book with a friend or a group of friends, so practise your powers of conviction and try to gender balance your booking with your fellow members. Alternatively, contact our Club Dance Holidays representative about being put on a waiting list, and you will be contacted as soon as other single bookers apply.
Remember, you don't have to stay with somebody for it to be a gender balanced booking. You simply have to book at the same time as them.
How and where do I book?
Bookings are taken over the phone, via the booking form on our Book Now page, or you can book online here - www.clubdanceholidays.com
How can I pay?
Can be made either by bank transfer, (we'll provide you with our account information) or calling the office with your credit/debit card details.
At the time of your booking there is a deposit to pay and the balance is due 10 weeks before the holiday starts. You can discuss this with your Club Dance Holidays representative when you speak about your booking.
Can I change my booking once it has been made?
Yes, however this may incur a fee. The amount of this fee will depend on what needs to be changed and how late in the process you wish to make the amendment. See our Cancellation Policy page for further details.
Will I have to wear a wristband?
Yes, you will be provided with a material wristband when you check in. This will be your access to the exclusive Ceroc events and areas in the hotel. The wristband should not be removed for the duration of the trip. Access will not be granted to those without a wristband.
If I wait, might the price come down?
The cost increases the closer to the date of the event. The earlier you book, the cheaper your booking will be.
Will there be a discount for Ceroc staff?
The whole package has been significantly discounted for everyone. At this time, there will be no further discounts for Ceroc crew members.
Is there a self catering option?
Our packages come with half board, breakfast and dinner. Self catering options are not available.
Is there a cheaper option?
You can make savings on the holiday by booking your own flight (300.00 GBP discount per person). It's also cheaper to room share to avoid paying a single occupancy supplement.
Travel
What airport can I travel from?
The prices detailed online all include flights from London Gatwick Airport. If you wish to travel from a different airport, or if you have special flight time requests, you will need to speak with our Club Dance Holidays representative and there may be a supplement depending on which airlines are available.
Will I need to pay for airport parking?
Your travel to and from your selected airport in the UK will need to be arranged and funded prior to the flight date. Please note we can only confirm flight schedules and times once they've been booked, no earlier. These are also subject to change so ensure the airport parking booking is flexible.
How do I travel from the airport in Alicante to the hotel?
An exclusive Club Dance Holidays transfer will be included in the price to take you from the airport to the hotel. If you choose to extend your travel and spend a number of days in Calpe prior to or after the trip, then you will need to arrange your own travel to and from the hotel on the day of your flight.
Club Dance Holidays offers a transfer on the day before the holiday date for additional 30 GBP Per Person. You can book this through Club Dance Holidays.
Is there a baggage allowance?
You will be limited by your flight provider. Please speak with our Club Dance Holidays representative to determine what your flight baggage allowance is at time of booking.
Where do I go when I arrive at Alicante?
Go straight to arrivals and look for the Club Dance Holidays representative who will be carrying a Club Dance sign. They will direct you to the designated transfer coach.
Can I make my own flight arrangements?
Yes you can. If you buy your own flight you will get a discount of 300 GBP per person. Please make sure that Club Dance Holidays knows that you will book your flight.
I will be in Spain anyway. Can I make my own way to the hotel?
That is no problem. Just inform your Club Dance Holidays representative about this.
Accommodation
What different accommodation options are there?
Rooms are available to book in either the 4★ Diamante Beach Hotel, or the 3★ Roca Esmeralda Hotel, just a short stroll up the road.
What is provided in the rooms? Do I need towels etc?
You will not need to bring towels - all towels are provided in your room. Bring all other toiletries and electronics with you. A list of the individual room provisions can be found on the Accommodation page. One beach/pool towel will be provided to you for the whole week from hotel reception.
Can I stay in a room near to my friends?
Whilst we will try to arrange this - it is not always possible.
Are there disabled facilities?
Accessible rooms are available upon request.
Are the beds double or twin?
There are double and twin beds. Please ask at time of booking.
Are toiletries provided?
Some toiletries are provided however you may wish to bring your own as well.
Are there any dry cleaning/washing facilities at the resort?
There is unfortunately no laundry service at the hotel. Bring some detergent if you want to wash clothes in your shower...they'll dry in seconds on your balcony!
Itinerary
Can I book if I have never danced Ceroc before?
We will be running a carefully structured Beginners and Beginners plus course across the week, so essentially, you could learn everything you need to know about Ceroc in this one week!
Prior to the holiday however we strongly recommend attending some of our evening classes in the UK. This way you can familiarise yourself with the style of the dance and kick start your repertoire with some basic moves. As few as 5 or 6 classes will be enough to boost your confidence and provide you with essential skills and you will enjoy your Ceroc MedFest experience much more.
Will we be able to travel out of the resort and explore the surrounding areas?
Yes you will have the opportunity to join excursions with Ceroc MedFest as detailed on the Activities and Excursions page or you can choose to make your own way.
How many classes will there be?
The itinerary is yet to be finalised, but we envisage that there will be a minimum of 20 unique workshops taught across the 7 days. The workshops will be pitched towards a range of ability levels.
Each workshop will be given a full write up and ability rating and uploaded onto the website closer to the event, so you can plan your whole itinerary before you even travel.
How many DJs will there be?
Our Ceroc teachers are also masters of the decks. They will take it in turns to host your party evenings. Whatever your taste, the floor will be burning.
I can't make the whole week, can I buy a weekend package?
Unfortunately this is not possible.
Do I have to book workshops?
On arrival at the hotel, you will be provided with a Ceroc wristband which will guarantee your entry to all of the Ceroc workshops - so no need to book.
Can I book trips? And do these come in with the cost of the holiday?
Excursions will be available but some are extra to the cost of the holiday. See our Activities and Excursions page for more details.
Can you say who the teachers and DJs will be?
We are at present finalising the line up. We can however guarantee you a blend of teaching and dancing styles, musical tastes and extra-curricular talents!
All members of our dance holiday crew not only specialise in dance and music, but they also thrive off your enjoyment and satisfaction. Expect to see their faces at all the freestyles, out at the parties, taking part in all the excursion activities, and responding to your requests to ensure that you have the best experience possible.
Will there be any Blues music in the evenings?
There will be a dedicated room each night to slower, soothing vibes! Expect Blues, R'n'B, down tempo Latin, Jazz and acoustic favourites that will help you wind down at the end of an exciting day.
What happens if it rains?
Unfortunately we cannot predict the weather. We have chosen an itinerary that is not too hot, but also not too much chance of rain. All dance spaces are however indoors in case of inclement weather. Touch wood, the weather has never been short of exceptional.
Facilities
Will there be any internet access?
Yes, there is internet access at the hotel - you can obtain the WiFi code from the hotel reception when you check in.
Will I have to pay for food and drink?
Breakfast and evening meals are included, however lunch is a free for all. Some people choose to venture to the beach, the hotel provide some simple reasonably priced snacks from the bar or there is a supermarket directly opposite the resort. Drinks are not included, so you will need to bring Euros to purchase these form the bar.
Can I bring children on the trip?
Yes, however they will not be permitted to enter some of the evening freestyle spaces.
Will we be together with the rest of the group for meals?
The hotel is predominantly Cerocers, so you can choose to eat with whomever you wish. We will have 'social tables' set up for those who don't mind sitting with other holiday goers to socialise during their meal for the week.
Misc
Will there be any Ceroc representatives present should I choose to complain about too many Olives in my cocktails?
If you have a complaint you will be able to go to reception where they will be able to deal with most problems. You will also find a Club Dance Holidays representative present here should your query be dance/itinerary/excursion related. Alternatively speak to one of your Ceroc teacher team who will be able to help you or forward your query on to the right person.
Can you provide for people with special dietary needs?
You would need to notify Club Dance Holidays of any dietary need at the time of booking.
Will I need to buy my own insurance?
It is a condition of travel that you have adequate Holidays Insurance.
Travel insurance offers numerous levels of coverage ranging from simple plans such as insuring an airline ticket, to comprehensive plans which cover you in the event of baggage loss, damage to personal effects, delays, medical, dental, emergency evacuation or assistance, and trip cancellation.
How do we receive tickets?
Tickets will be sent out to you electronically from Club Dance Holidays closer to the event. It is your responsibility to print any boarding passes/tickets that may be required. Alternatively speak to us about receiving mobile boarding passes.
Is there a cancellation fee if I cannot go?
A fee will apply if you need to cancel your booking. Please see Cancellation Policy page for details of these costs.
Can you give any advice with packing?
Of course, please see our packing page for early advice.
What electricity/plugs/adaptors do I need to worry about?
You can use your UK appliances at the hotel but you will need a European two pin adapter.
What protection do I have once I have paid you some money?
Club Dance Holidays are ATOL bonded. Your money is 100% protected.
Are there any opportunities to help and be a crew member?
All crew responsibilities will be fulfilled by the Ceroc team. Outside of this there will be no crewing opportunities available.
Do you anticipate many people travelling alone?
People travel alone for all of our dance holiday events. All of the activities are extremely inclusive, and classes are rotated, so you will not feel left out.
If I travel alone, where will I sit for my meals?
All Cerocers will sit together in one restaurant for meal times, and single travellers can choose to sit at the designated 'socials' tables if they wish to integrate with other holiday goers.
I am thinking of travelling alone, but I can see that the single supplement is a lot of money, can you help with finding me another Cerocer to share a room with?
There are two ways of finding someone to book with.
Firstly, ask around at your local venues. The holiday can be great fun if you book with a friend or group of friends, so practise your powers of conviction and drag along your dancing buddies.
Alternatively Club Dance Holidays can arrange a room share for you.
How many people will there be at the hotel?
The hotel will be predominantly Cerocers, however there may be one or two other holiday makers at the resort.
Is a visa required?
No visas (currently) are required for UK citizens. We will update this section if this changes.
What is a medical release form, and how do I know if I have to submit one?
To ensure proper treatment in case of an emergency, we require that all guests with special medical needs submit this information to Club Dance Holidays prior to travel. Passengers who carry syringes for medical use must also carry a letter from their physicians indicating such.
Bookings
Can I have a hotel room to myself?
Yes, but you will have to pay a single supplement. See our Prices page for details.
Can I make a group booking for lots of friends?
Maximum on one booking is 6 persons. For larger bookings, please contact us directly.
Will the event be gender balanced?
Club Dance Holidays believes it is important for both men and women to have equal workshop and freestyle opportunities, therefore MedFest will be gender balanced. We empathise that gender balancing can sometimes lead to disappointment (especially for ladies, who tend to book sooner) so we encourage you to support our vision by talking to fellow dancers and endeavouring to make a gender balanced booking. You don't even have to share accommodation with somebody of the opposite sex, but if Club Dance Holidays can recognise a gender balanced booking, then you will almost certainly be guaranteed a place.
I can't book on because of the gender balancing. What can I do?
Firstly ask around your local venues. The holiday can be great fun if you book with a friend or a group of friends, so practise your powers of conviction and try to gender balance your booking with your fellow members. Alternatively, contact our Club Dance Holidays representative about being put on a waiting list, and you will be contacted as soon as other single bookers apply.
Remember, you don't have to stay with somebody for it to be a gender balanced booking. You simply have to book at the same time as them.
How and where do I book?
Bookings are taken over the phone, via the booking form on our Book Now page, or you can book online here - www.clubdanceholidays.com
How can I pay?
Can be made either by bank transfer, (we'll provide you with our account information) or calling the office with your credit/debit card details.
At the time of your booking there is a deposit to pay and the balance is due 10 weeks before the holiday starts. You can discuss this with your Club Dance Holidays representative when you speak about your booking.
Can I change my booking once it has been made?
Yes, however this may incur a fee. The amount of this fee will depend on what needs to be changed and how late in the process you wish to make the amendment. See our Cancellation Policy page for further details.
Will I have to wear a wristband?
Yes, you will be provided with a material wristband when you check in. This will be your access to the exclusive Ceroc events and areas in the hotel. The wristband should not be removed for the duration of the trip. Access will not be granted to those without a wristband.
If I wait, might the price come down?
The cost increases the closer to the date of the event. The earlier you book, the cheaper your booking will be.
Will there be a discount for Ceroc staff?
The whole package has been significantly discounted for everyone. At this time, there will be no further discounts for Ceroc crew members.
Is there a self catering option?
Our packages come with half board, breakfast and dinner. Self catering options are not available.
Is there a cheaper option?
You can make savings on the holiday by booking your own flight (300.00 GBP discount per person). It's also cheaper to room share to avoid paying a single occupancy supplement.
Travel
What airport can I travel from?
The prices detailed online all include flights from London Gatwick Airport. If you wish to travel from a different airport, or if you have special flight time requests, you will need to speak with our Club Dance Holidays representative and there may be a supplement depending on which airlines are available.
Will I need to pay for airport parking?
Your travel to and from your selected airport in the UK will need to be arranged and funded prior to the flight date. Please note we can only confirm flight schedules and times once they've been booked, no earlier. These are also subject to change so ensure the airport parking booking is flexible.
How do I travel from the airport in Alicante to the hotel?
An exclusive Club Dance Holidays transfer will be included in the price to take you from the airport to the hotel. If you choose to extend your travel and spend a number of days in Calpe prior to or after the trip, then you will need to arrange your own travel to and from the hotel on the day of your flight.
Club Dance Holidays offers a transfer on the day before the holiday date for additional 30 GBP Per Person. You can book this through Club Dance Holidays.
Is there a baggage allowance?
You will be limited by your flight provider. Please speak with our Club Dance Holidays representative to determine what your flight baggage allowance is at time of booking.
Where do I go when I arrive at Alicante?
Go straight to arrivals and look for the Club Dance Holidays representative who will be carrying a Club Dance sign. They will direct you to the designated transfer coach.
Can I make my own flight arrangements?
Yes you can. If you buy your own flight you will get a discount of 300 GBP per person. Please make sure that Club Dance Holidays knows that you will book your flight.
I will be in Spain anyway. Can I make my own way to the hotel?
That is no problem. Just inform your Club Dance Holidays representative about this.
Accommodation
What different accommodation options are there?
Rooms are available to book in either the 4★ Diamante Beach Hotel, or the 3★ Roca Esmeralda Hotel, just a short stroll up the road.
What is provided in the rooms? Do I need towels etc?
You will not need to bring towels - all towels are provided in your room. Bring all other toiletries and electronics with you. A list of the individual room provisions can be found on the Accommodation page. One beach/pool towel will be provided to you for the whole week from hotel reception.
Can I stay in a room near to my friends?
Whilst we will try to arrange this - it is not always possible.
Are there disabled facilities?
Accessible rooms are available upon request.
Are the beds double or twin?
There are double and twin beds. Please ask at time of booking.
Are toiletries provided?
Some toiletries are provided however you may wish to bring your own as well.
Are there any dry cleaning/washing facilities at the resort?
There is unfortunately no laundry service at the hotel. Bring some detergent if you want to wash clothes in your shower...they'll dry in seconds on your balcony!
Itinerary
Can I book if I have never danced Ceroc before?
We will be running a carefully structured Beginners and Beginners plus course across the week, so essentially, you could learn everything you need to know about Ceroc in this one week!
Prior to the holiday however we strongly recommend attending some of our evening classes in the UK. This way you can familiarise yourself with the style of the dance and kick start your repertoire with some basic moves. As few as 5 or 6 classes will be enough to boost your confidence and provide you with essential skills and you will enjoy your Ceroc MedFest experience much more.
Will we be able to travel out of the resort and explore the surrounding areas?
Yes you will have the opportunity to join excursions with Ceroc MedFest as detailed on the Activities and Excursions page or you can choose to make your own way.
How many classes will there be?
The itinerary is yet to be finalised, but we envisage that there will be a minimum of 20 unique workshops taught across the 7 days. The workshops will be pitched towards a range of ability levels.
Each workshop will be given a full write up and ability rating and uploaded onto the website closer to the event, so you can plan your whole itinerary before you even travel.
How many DJs will there be?
Our Ceroc teachers are also masters of the decks. They will take it in turns to host your party evenings. Whatever your taste, the floor will be burning.
I can't make the whole week, can I buy a weekend package?
Unfortunately this is not possible.
Do I have to book workshops?
On arrival at the hotel, you will be provided with a Ceroc wristband which will guarantee your entry to all of the Ceroc workshops - so no need to book.
Can I book trips? And do these come in with the cost of the holiday?
Excursions will be available but some are extra to the cost of the holiday. See our Activities and Excursions page for more details.
Can you say who the teachers and DJs will be?
We are at present finalising the line up. We can however guarantee you a blend of teaching and dancing styles, musical tastes and extra-curricular talents!
All members of our dance holiday crew not only specialise in dance and music, but they also thrive off your enjoyment and satisfaction. Expect to see their faces at all the freestyles, out at the parties, taking part in all the excursion activities, and responding to your requests to ensure that you have the best experience possible.
Will there be any Blues music in the evenings?
There will be a dedicated room each night to slower, soothing vibes! Expect Blues, R'n'B, down tempo Latin, Jazz and acoustic favourites that will help you wind down at the end of an exciting day.
What happens if it rains?
Unfortunately we cannot predict the weather. We have chosen an itinerary that is not too hot, but also not too much chance of rain. All dance spaces are however indoors in case of inclement weather. Touch wood, the weather has never been short of exceptional.
Facilities
Will there be any internet access?
Yes, there is internet access at the hotel - you can obtain the WiFi code from the hotel reception when you check in.
Will I have to pay for food and drink?
Breakfast and evening meals are included, however lunch is a free for all. Some people choose to venture to the beach, the hotel provide some simple reasonably priced snacks from the bar or there is a supermarket directly opposite the resort. Drinks are not included, so you will need to bring Euros to purchase these form the bar.
Can I bring children on the trip?
Yes, however they will not be permitted to enter some of the evening freestyle spaces.
Will we be together with the rest of the group for meals?
The hotel is predominantly Cerocers, so you can choose to eat with whomever you wish. We will have 'social tables' set up for those who don't mind sitting with other holiday goers to socialise during their meal for the week.
Misc
Will there be any Ceroc representatives present should I choose to complain about too many Olives in my cocktails?
If you have a complaint you will be able to go to reception where they will be able to deal with most problems. You will also find a Club Dance Holidays representative present here should your query be dance/itinerary/excursion related. Alternatively speak to one of your Ceroc teacher team who will be able to help you or forward your query on to the right person.
Can you provide for people with special dietary needs?
You would need to notify Club Dance Holidays of any dietary need at the time of booking.
Will I need to buy my own insurance?
It is a condition of travel that you have adequate Holidays Insurance.
Travel insurance offers numerous levels of coverage ranging from simple plans such as insuring an airline ticket, to comprehensive plans which cover you in the event of baggage loss, damage to personal effects, delays, medical, dental, emergency evacuation or assistance, and trip cancellation.
How do we receive tickets?
Tickets will be sent out to you electronically from Club Dance Holidays closer to the event. It is your responsibility to print any boarding passes/tickets that may be required. Alternatively speak to us about receiving mobile boarding passes.
Is there a cancellation fee if I cannot go?
A fee will apply if you need to cancel your booking. Please see Cancellation Policy page for details of these costs.
Can you give any advice with packing?
Of course, please see our packing page for early advice.
What electricity/plugs/adaptors do I need to worry about?
You can use your UK appliances at the hotel but you will need a European two pin adapter.
What protection do I have once I have paid you some money?
Club Dance Holidays are ATOL bonded. Your money is 100% protected.
Are there any opportunities to help and be a crew member?
All crew responsibilities will be fulfilled by the Ceroc team. Outside of this there will be no crewing opportunities available.
Do you anticipate many people travelling alone?
People travel alone for all of our dance holiday events. All of the activities are extremely inclusive, and classes are rotated, so you will not feel left out.
If I travel alone, where will I sit for my meals?
All Cerocers will sit together in one restaurant for meal times, and single travellers can choose to sit at the designated 'socials' tables if they wish to integrate with other holiday goers.
I am thinking of travelling alone, but I can see that the single supplement is a lot of money, can you help with finding me another Cerocer to share a room with?
There are two ways of finding someone to book with.
Firstly, ask around at your local venues. The holiday can be great fun if you book with a friend or group of friends, so practise your powers of conviction and drag along your dancing buddies.
Alternatively Club Dance Holidays can arrange a room share for you.
How many people will there be at the hotel?
The hotel will be predominantly Cerocers, however there may be one or two other holiday makers at the resort.
Is a visa required?
No visas (currently) are required for UK citizens. We will update this section if this changes.
What is a medical release form, and how do I know if I have to submit one?
To ensure proper treatment in case of an emergency, we require that all guests with special medical needs submit this information to Club Dance Holidays prior to travel. Passengers who carry syringes for medical use must also carry a letter from their physicians indicating such.